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Frequently asked questions and shop policies
  • Processing time
    Your order will be prepared for shipping and shipped out to you within 2-3 business days.
    However the time we'll need to prepare it may vary due to the nature of the goods and will not be the same for the commissioned pieces.

  • Estimated shipping time and cost
    We ship worldwide (with a few exclusions due to the pandemic restrictions). The tracked international delivery is 13$.
    Estimated shipping time:
    Europe - 4-6 weeks
    North America - 4-8 weeks
    Delays are possible due to pandemic restrictions and they are out of our control. Please, keep in mind that we are not responsible for them, but we'll do our best to help you resolve the issue.
  • Customs and import taxes
    We can't be held accountable for any custom charges that might occur. When you place your order, you accept the responsibility to pay any charges that may apply.
  • Return and cancelation policies
    We accept returns, just follow the next steps:
    • Contact us within 3 days since you received the item you want to return
    • Ship items back within 14 days you received the item you want to return
    Please keep in mind that you are responsible for return shipping costs.
    If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Please, request a cancellation by contacting us BEFORE the order is shipped. When the order is shipped, it is impossible to cancel it.

    Because of the nature of these item we can't accept returns for:
    • Custom or personalized orders
    • Digital downloads
    • Items on sale
  • Other
    If you did not find an answer to your question, please don't hesitate to contact us

    via email:
    via our Instagram account: manonboudoir

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